Instructions for withdrawal from the Contract
Statutory right of withdrawal
If you are a consumer, you are entitled to a 7-day statutory right of withdrawal without giving any reason for doing so. The deadline for withdrawal shall be seven (7) days from the date on which you or a third party you have appointed, who is not the carrier, takes physical possession of the last good.
In order to exercise your statutory right of withdrawal, you must notify us:
Palm & Co LLC
10913 Tallinn, Estonia, EU
of your decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by snail-mail or email). You may use the withdrawal form attached for this purpose; however, it is not obligatory that you do so.
The withdrawal deadline shall be deemed to be met if you have sent the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.
Consequences of withdrawal
If you withdraw from this Contract, we must reimburse you for any payments we have received from you, including delivery costs (excluding the additional costs incurred if you have selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than seven (7) days after the day on which we receive the notice of your withdrawal from this Contract. We will use the same payment method you used for the original transaction in order to reimburse you unless otherwise expressly agreed; under no circumstances will you be charged a fee for this refund.
We may withhold the reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without delay and no later than seven (7) days from the date on which you notify us of your withdrawal from this Contract. The deadline is deemed to be met if you send the goods before the expiry of the seven-day deadline.
You as the customer have to pay the immediate costs for goods which can be sent as packages.
You as the customer have to pay the immediate costs for goods which cannot be sent as packages. These costs are estimated to be a maximum of about 200,00 Euro.
You will only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.
Exceptions from the right of withdrawal
Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.
You can download a withdrawal form template in PDF format here (Adobe Acrobat Reader required) and use this in order to exercise your right of withdrawal. Simply send the completed withdrawal form to us by post or email.